Terms of Service — RealEstateFlow

Version: v1.0 — drafted 2026-06-11
Last reviewed by counsel: [Pending counsel review]
Effective date: [Effective on publication]

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the RealEstateFlow platform, including the website at https://realestateflow.in, the web application at https://app.realestateflow.in, the API at https://api.realestateflow.in, and all related services (collectively, the "Service").

The Service is operated by Cloudberry IT Solutions ("RealEstateFlow", "we", "us", or "our"), a private limited company incorporated in India (CIN: [CIN — to be provided]), with its registered office at [Registered office address, Mumbai — to be provided], Mumbai, Maharashtra, India.

By creating an account, starting a trial, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or agency, you represent that you have authority to bind that entity.

2. Definitions

3. Service Description

RealEstateFlow is a cloud-based customer relationship management (CRM) platform designed for real estate brokers and broking agencies in India. The Service includes:

• CRM modules for tenants, owners, properties, buyers, leads, and B2B leads
• Khata book and settlement tracking
• Calendar, hierarchy, business analytics, and rented-property management
• Phone OTP authentication, invite and member management
• GST-compliant invoicing for subscriptions (HSN 998314)
• Optional AI Employee add-on: concierge-configured automation on WhatsApp and Telegram

We may update, improve, or discontinue features with reasonable notice where practicable. Material changes to paid features will be communicated via email or in-app notice at least 14 days before they take effect on your Subscription.

4. Eligibility

You must:

• Be at least 18 years of age
• Operate a legitimate real estate broking or agency business (or be an authorised representative)
• Provide accurate registration information
• Comply with applicable laws, including the Real Estate (Regulation and Development) Act, 2016 (RERA) where applicable, and anti-spam regulations

The Service is not intended for real estate developers running large multi-project sales teams unless explicitly agreed in writing.

5. Account Registration and Security

5.1. You register using a valid Indian mobile number and OTP verification.

5.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

5.3. You must notify us immediately at info@realestateflow.in if you suspect unauthorised access.

5.4. We may suspend or terminate Accounts that violate these Terms or pose a security risk.

6. Subscription Plans, Billing, and Trial

6.1 Plans and pricing (exclusive of GST)

All prices are subject to 18% GST (HSN 998314). GST is calculated and displayed at checkout.

6.2 Annual billing

Solo, Team, and Team+ offer an annual billing option at 20% discount off the monthly equivalent. AI Employee is available on monthly billing only.

6.3 Trial

• Solo, Team, and Team+ include a 14-day free trial with no credit card required.
• At the end of the trial, you must select a paid plan to continue full access. Read-only or restricted access may apply after trial expiry as described in-app.
• AI Employee has no trial. It is charged from Day 1 because each instance requires manual concierge configuration.

6.4 Payment

Payments are processed by Razorpay (our payment sub-processor). By subscribing, you authorise recurring charges to your chosen payment method (UPI, card, net banking, or wallet) until you cancel.

6.5 Auto-renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date via Settings → Billing → Cancel.

6.6 Price changes

We may change prices with at least 30 days' written notice (email or in-app). Price changes apply at your next renewal. You may cancel before the change takes effect.

6.7 Taxes

You are responsible for any taxes not collected by us. We issue GST invoices for all paid charges where applicable.

7. Refunds and Cancellation

Refund terms are set out in our Refund & Cancellation Policy. In summary:

• Solo, Team, and Team+: 30-day money-back guarantee for first-time subscribers, subject to anti-abuse conditions
• AI Employee: non-refundable due to sunk concierge configuration cost
• Cancellation takes effect at the end of the current paid billing period unless otherwise stated

8. Acceptable Use

You agree not to:

• Use the Service for spam, unsolicited bulk messaging, or illegal property listings
• Upload false leads, fabricated buyer data, or misleading property information
• Harass, threaten, or impersonate any person
• Reverse-engineer, scrape, or attempt to extract source code or other customers' data
• Circumvent seat limits, trial restrictions, or security controls
• Use the AI Employee to send messages that violate WhatsApp Business Policy, Telegram Terms, or TRAI regulations
• Store or process data you do not have lawful right to process
• Resell or sublicense the Service without written consent

We may suspend or terminate Accounts that breach this section without refund.

9. Customer Data and Intellectual Property

9.1 Your data

You retain all rights to Customer Data. You grant us a limited licence to host, process, back up, and display Customer Data solely to provide the Service.

9.2 Our IP

RealEstateFlow owns all rights in the Service, software, branding, documentation, and AI Employee configurations (excluding your Customer Data). No ownership transfers to you.

9.3 Licence to you

We grant you a non-exclusive, non-transferable, revocable licence to use the Service during an active Subscription or Trial, subject to these Terms.

9.4 Data export

You may export Customer Data in CSV format via Settings → Data Export while your Account is active and for 30 days after cancellation. After that period, we delete data per our Privacy Policy.

9.5 Feedback

If you provide suggestions or feedback, we may use them without obligation or compensation.

10. AI Employee Add-on

10.1. AI Employee requires an active Solo, Team, or Team+ Subscription.

10.2. Configuration is performed by RealEstateFlow support within a 24-hour SLA after purchase. You agree to provide accurate agency details, WhatsApp/Telegram access, and business rules.

10.3. AI Employee responses are automated. You remain responsible for compliance with RERA, fair-housing, and consumer-protection obligations in your communications.

10.4. AI Employee is non-refundable. See Refund Policy.

11. Service Level and Support

11.1 Uptime

We target 99.5% monthly uptime for the core API and web application, excluding scheduled maintenance (announced at least 24 hours in advance) and force majeure events. Status updates are published at https://status.realestateflow.in.

11.2 Support

Support does not include custom development, data migration from third-party CRMs, or legal advice.

12. Third-Party Services

The Service integrates with third-party sub-processors including AWS, Razorpay, Brevo, AiSensy, Cloudflare, PostHog, Sentry, Crisp, BetterStack, Cal.com, ElevenLabs, and Instantly. Your use of those integrations may be subject to their terms. See our Privacy Policy for the sub-processor list.

13. Confidentiality

Each party agrees to protect the other's confidential information with reasonable care and use it only for purposes of the Service relationship. Customer Data is treated as your confidential information.

14. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that AI Employee outputs will be accurate in every case. You are responsible for verifying critical business decisions.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

15.1. Our total aggregate liability arising from or related to the Service shall not exceed the fees you paid to us in the 12 months preceding the claim.

15.2. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost deals, or loss of data, even if advised of the possibility.

15.3. Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited by law.

16. Indemnity

You agree to indemnify and hold harmless Cloudberry IT Solutions, its directors, officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from:

• Your Customer Data or use of the Service
• Your breach of these Terms or applicable law
• Your use of WhatsApp, Telegram, or other messaging channels through the AI Employee

17. Suspension and Termination

17.1 By you

Cancel anytime via Settings → Billing → Cancel. Export your data before cancellation.

17.2 By us

We may suspend or terminate your Account immediately if you:

• Breach Acceptable Use (Section 8)
• Fail to pay fees after notice
• Pose a security or legal risk
• Abuse refunds or trials

17.3 Effect of termination

Upon termination, your licence ends. We will delete Customer Data per the Privacy Policy retention schedule unless law requires retention.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, internet outages, AWS regional failures, payment-gateway disruptions, or messaging-platform API changes.

19. Governing Law and Dispute Resolution

19.1. These Terms are governed by the laws of India, including the Indian Contract Act, 1872; the Information Technology Act, 2000; and the Digital Personal Data Protection Act, 2023.

19.2. Exclusive jurisdiction: Courts at Mumbai, Maharashtra, shall have exclusive jurisdiction over disputes arising from these Terms.

19.3. Before filing suit, the parties agree to attempt good-faith resolution by written notice to info@realestateflow.in for 30 days.

20. Grievance Officer

In accordance with the DPDP Act, 2023:

Submit grievances at https://realestateflow.in/grievance.

21. Changes to These Terms

We may update these Terms. Material changes will be notified by email or prominent in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

22. General

• Entire agreement: These Terms, the Privacy Policy, Refund Policy, and Cookie Policy constitute the entire agreement.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or successor.

23. Contact

Cloudberry IT Solutions
[Registered office address, Mumbai — to be provided]
Mumbai, Maharashtra, India
GSTIN: [GSTIN — to be provided]
CIN: [CIN — to be provided]
Email: info@realestateflow.in
Website: https://realestateflow.in

These Terms were drafted for RealEstateFlow and require review by qualified Indian legal counsel before publication.